Overview
We want you to be confident in your purchase. If you are not satisfied, we accept returns within 30 days of delivery.
Non-Returnable Items
We do not accept returns for:
- Items returned without original packaging
- Items returned more than 30 days after delivery
- Items purchased from separate vendors; items must be purchased from sandsinnovationsllc.com.
Proof of Purchase
A receipt or proof of purchase is required to complete a return.
Returns Process
To initiate a return, please contact us at support@sandsinnovationsllc.com before sending any items back. We will provide return instructions.
Returns sent without prior approval may not be accepted.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original method of payment
- Processing time may vary depending on your bank or card issuer
Late or Missing Refunds
If you have not received a refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve completed these steps and still have not received your refund, contact us at support@sandsinnovationsllc.com.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, contact us at support@sandsinnovationsllc.com before returning the product.
Return Shipping
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact
For questions regarding refunds or returns, please contact us at:
support@sandsinnovationsllc.com